Remote Senior Digital Change Manager

Summary

Join Method, a global design and engineering consultancy, as a Digital Change Manager. Drive client product adoption through the change management process, acting as the lead change consultant. Collaborate with project teams as a coach and mentor providing constructive feedback and resolving conflicts.

Requirements

• Consulting environment and/or agency client services experience required
• Experience with digital product launch, product marketing, and change management for digital transformation required
• Bachelor’s degree required. Graduate degrees preferred
• 7+ years experience managing large complex digital transformation projects for enterprise organizations
• Excellent oral and written communication skills needed to communicate with a client’s organization
• Ability to quickly grasp and solve complex customer and business problems
• Excellent and adaptable communication skills - from senior leadership and client executives to front line workers
• Understanding of design thinking and agile/scrum principles
• Proven experience with software development methodologies
• Excellent planning and organizational skills with the ability to prioritize and negotiate

Responsibilities

• Drive client product adoption through the change management process, acting as the lead change consultant
• Manage changes to organizational processes, systems, and services
• Work closely with stakeholders to identify potential risks and change impacts
• Develop change management plans
• Facilitate communication and training, and develop related materials, to ensure all impacted parties are prepared for the change
• Monitor and evaluate the effectiveness of change initiatives
• Provide recommendations for improvement
• Implement strategies to minimize disruption during change
• Ensure compliance with relevant policies and regulations
• Build and maintain relationships with stakeholders
• Stay up-to-date with industry trends and best practices in change management
• Lead the project team to deliver solutions that meet business requirements and delight users
• Consult with clients to understand and convey strategic business objectives
• Influence stakeholders and help guide conversations to desired outcomes
• Evaluate end-users’ needs through interviews and ethnography
• Translate business and user needs into user flows, feature maps, user stories, etc
• Design, coordinate, and facilitate workshops including design thinking, empathy building, ideation, and strategic alignment
• Support the creation of omni-channel Journey Maps, Experience Maps, and Service Blueprints to create an understanding of customer experiences and change impacts

Benefits

• Continuing education opportunities
• Flexible PTO and work-from-home policies
• 401K matching
• Health, Dental and Vision benefits, starting on day 1
• Company lunches, company outings, along with a lot of snacks
• Health and wellness programs