Senior E-Commerce Account Manager

Summary

Join Power Digital as a Senior Account Manager (e-Comm) and lead cross-functional teams to drive e-commerce client success. You will develop and execute integrated marketing strategies across paid, owned, and earned channels, leveraging data-driven insights to optimize performance. This role requires strong client communication, strategic planning, and team leadership skills. Power Digital offers a fully flexible work environment (remote, in-office, or hybrid), robust benefits, and ample opportunities for professional growth. The ideal candidate possesses extensive digital marketing experience, proven success in client retention, and a passion for data-driven decision-making. You will be responsible for managing media, crafting testing roadmaps, and leading tactical pivots to achieve client objectives.

Requirements

• Hold a Bachelor's Degree in Marketing, Communication or related discipline
• Have 8+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Possess a proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Have extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, Hubspot)
• Have experience speaking to business-level metrics such as LTV:CAC, MER, etc
• Possess campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Have the ability to quickly build rapport and develop relationships with executive-level points of contact
• Have a desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Be a highly dependable individual who thrives in a fast-paced environment and is a self-starter
• Emanate high energy and a positive attitude
• Possess an entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Responsibilities

• Establish a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Lead the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives
• Demonstrate proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Leverage data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities
• Translate learnings into clear and concise reporting with actionable next steps
• Use overlapping datasets to find the truth and make better marketing decisions
• Prioritize business metrics to guide strategy and budgets
• Leverage platform or attribution metrics to inform tactical daily optimizations
• Use incrementality to validate when needed
• Lead by example and practices servant leadership
• Deliver timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships
• Review and analyze client contracts on a regular basis to ensure goals are on target
• Work with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
• Be responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Benefits

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Employee Assistance Program (EAP)
• 12 observed national holidays + 2 mental health recharge days per year
• 2 Free Employee Assistance Programs
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives