Remote Senior Growth Marketing Manager

Summary

Join EnergyHub as a Senior Growth Marketing Manager, Customer Lifecycle to lead the team that drives end-customer experience and retention outcomes across our ecosystem of device partners and client programs.

Requirements

• 6-8 years of digital marketing experience, with an emphasis on email automation and customer engagement
• Ability to analyze data sets, navigate ambiguity, and translate insights into action
• Strong managerial and/or project management experience
• Robust knowledge of the marketing technology landscape, and passion to learn about new marketing tools and products
• Well informed opinions on marketing creative and customer experience best practices
• An eye for the details and ability to focus on multiple projects at once
• Excellent communication skills and ability to distill complex concepts into easily understandable insights

Responsibilities

• Become a thought leader in customer experience and retention for EnergyHub’s 60+ bring-your-own-device (BYOD) programs
• Ideate and develop new ways to engage with customers that lead to improved customer retention outcomes
• Build an analytically skilled team that consistently seeks quantitative insights, makes data driven decisions, and expands our lifecycle measurement capabilities
• Evangelize customer experience best practices across our 60+ utility clients by presenting in key meetings and leading case study development
• Expand team capabilities by developing and improving our marketing technology stack
• Uncover new customer insights by overseeing our customer research efforts and disseminate findings to clients and internal stakeholders
• Establish processes and best practices that enable the lifecycle marketing team to scalably implement and maintain hundreds of email automation workflows
• Design incentive fulfillment experiences in coordination with our incentives vendor that lead to delighted end customers

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program