Senior Growth Marketing Operations Manager

Summary

Join Airbnb's Marketing Operations team as a Campaign Production Manager and oversee the end-to-end execution of marketing campaigns. You will manage workflows, ensure data accuracy, and collaborate across teams to deliver impactful campaigns that boost engagement and increase bookings. This role requires 8+ years of experience in building and executing high-volume, personalized email/push campaigns, expertise with enterprise-level ESPs, and strong SQL and Excel skills. The position is US-remote eligible, with occasional office work. Compensation includes a base pay range of $136,000-$160,000 USD, plus potential bonus, equity, benefits, and employee travel credits.

Requirements

• 8 + years experience building and executing high-volume, large scale personalized email / push campaigns of varying complexity
• Has a high level of expertise and familiarity with enterprise-level ESPs; able to navigate any ESP effortlessly
• Highly experienced in prioritizing tasks and managing multiple tracks of work for a Production team in a fast-paced environment
• Experienced in using SQL to build send logic and targeting queries. Highly comfortable with Excel / spreadsheets

Responsibilities

• Own end-to-end production of ad hoc and automated campaigns for Guests & Hosts across our communication channels including but not limited to: email, push, onsite, landing pages
• Build, schedule, launch and monitor automated and ad hoc user-facing campaigns
• Operate as the main subject matter expert on all systems & tooling related to Engagement channels, proactively providing feedback and collaborating on improvements as needed
• Own campaign production workflow and calendar, ensuring that the Production team has all the information they need to begin and complete production as required for each campaign, and actively identify / seek out missing information needed to launch
• Collaborate with partners in Program Management, Localization, International partners, Email Marketing, and Creative to continuously improve overall campaigns and operational efficiency

Preferred Qualifications

• Experience with custom built in-house CRM systems
• Experience in one or more of the following: Iterable, Braze, Marketo, Marketing Cloud, HubSpot

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits