Senior GTM Systems Operations

Summary

Join Outreach's GTM System Operations team as a Systems Operations Admin! You will play a key role in implementing, optimizing, and managing Salesforce and other GTM technology systems. Collaborate with various teams to ensure seamless integration and utilization of these technologies to drive revenue growth. Leverage your Salesforce expertise to design creative solutions, analyze system performance, and identify areas for improvement. You will work closely with the Revenue Operations team and stakeholders across multiple departments. This hybrid role (Seattle or remote US) requires 4+ years managing revenue technology systems and a Salesforce Administrator certification.

Requirements

• 4+ years in managing revenue technology systems, preferably with expertise in Salesforce, Outreach, LeanData, ZoomInfo, or similar platforms
• 2+ years of experience as a Salesforce Administrator
• Salesforce Administrator certification is required
• Proficient with SOQL, Lightning, Visualforce, Triggers, Workflow Rules, and Process Builder
• In-depth understanding of sales and marketing processes, revenue operations, and data management
• Strong analytical skills with the ability to interpret complex data and generate actionable insights
• Manage time effectively and adapt quickly to changing priorities
• Self-starter who seeks challenging assignment
• Excellent written and verbal communication and presentation skills

Responsibilities

• Serve as an administrator and technical subject matter expert for projects and enhancements supporting Salesforce and other integrated systems
• Support integrations with Salesforce including Outreach, Leandata, Fullcircle, and other relevant platforms
• Coordinate the evaluation, scope, and completion of new requests
• Analyze system performance, identify bottlenecks, and implement improvements to enhance overall efficiency and effectiveness
• Identify and recommend opportunities for system improvements and lead the evaluation of new technologies that align with organizational objectives
• Ensure data integrity, security, and compliance within the Salesforce ecosystem
• Work closely with the Revenue Operations team to streamline processes and workflows through these platforms to improve sales efficiency, data hygiene, and accuracy in reporting
• Collaborate with IT and external vendors for system upgrades, troubleshooting, and resolving technical issues
• Foster collaboration and communication among different departments to ensure a unified approach to revenue technology
• Assist in training of new or more junior team members, and grow the Salesforce skill set across the team

Preferred Qualifications

• Apex experience is a plus
• Experience with Marketo, FullCircle, Jira, Confluence, CPQ, Certina, and other Sales tools a plus

Benefits

• Incentive compensation
• Bonus
• Restricted stock units
• Benefits