Remote Senior Implementation Manager

Summary

Join Abridge, a mission-driven organization powering deeper understanding in healthcare through AI, as a Senior Implementation Manager. You will lead customer implementations, drive project execution, and ensure seamless deployment of Abridge products and services.

Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion
• Excel at communication and can synthesize information in a concise way
• Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership
• Use data to tell a story about pilot performance and to inform tactical plans that ensure pilot success
• Have the ability to smell smoke and escalate early, with proposed solutions
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action
• Have 5+ years of experience in project management, with a focus on software deployment and implementation at B2B companies

Responsibilities

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments
• Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
• Identify and manage project risks and issues, and develop contingency plans as needed
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner
• Push our goals forward, and be the one to drive forward progress with our partners and internally
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support

Preferred Qualifications

• Experience implementing electronic record systems. (Epic is a definite plus.)
• Familiarity with systems requiring strict adherence to privacy and security protocols
• Knowledge of tiered support organizations and escalation protocols

Benefits

• Unlimited PTO for salaried team members, plus 13 paid holidays
• Comprehensive and generous benefits package
• Learning and Development budget of $3,000 per year for coaching, courses, workshops, conferences, etc
• 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)