Senior Manager, Product Enablement And Analyst Relations

Summary

Join Vonage, a leader in next-generation Contact Center as a Service (CCaaS), and become our Head of Product Enablement and Analyst Relations. This critical role bridges product development, customer experience, and market feedback. You will lead product enablement initiatives across internal teams, build strong customer relationships to gather feedback, and manage relationships with industry analysts. The ideal candidate possesses strong strategic thinking, communication, and relationship-building skills within the SaaS and contact center space. This position offers the opportunity to shape product strategy and lead transformative initiatives in a fast-paced, collaborative environment. You will directly impact the customer experience of leading businesses globally. Join our innovative culture and help us deliver exceptional customer experiences!

Requirements

• 8+ years of experience in product enablement, analyst relations, or related roles, preferably within the SaaS, contact center, or customer experience space
• Proven experience managing relationships with analysts, industry influencers, and customers in a technology-driven business
• Deep understanding of product management, go-to-market strategy, and customer experience best practices in a SaaS or cloud-based environment
• Experience in engaging with internal stakeholders to deliver training and product enablement content for both technical and non-technical audiences
• Strong strategic thinking with the ability to synthesize customer feedback, market data, and analyst insights into actionable product recommendations
• Excellent written and verbal communication skills, with the ability to clearly articulate product vision, features, and benefits to diverse audiences
• Strong presentation skills, with experience delivering demos and briefings to internal teams, customers, and analysts
• Ability to build and maintain relationships across internal teams and external stakeholders
• Strong organizational and project management skills, with the ability to juggle multiple priorities in a fast-paced environment
• Bachelor’s degree in Business, Marketing, Computer Science, or related field (MBA or advanced degree a plus)

Responsibilities

• Lead the strategy and execution of product enablement initiatives across internal teams (sales, marketing, support, etc.) to ensure they are equipped with the knowledge, tools, and resources to effectively sell and support our product
• Partner closely with Product Management and Customer Success teams to deliver impactful product training, documentation, and resources that enable teams to drive customer success
• Ensure internal teams have a deep understanding of product features, use cases, and value propositions to enable them to have informed conversations with customers and prospects
• Build strong relationships with key customers to gather qualitative and quantitative feedback on product features, usability, and pain points
• Create mechanisms for collecting and analyzing customer feedback to inform the product roadmap, ensuring that we deliver solutions that solve real business problems and create exceptional customer experiences
• Work with Customer Success and Product teams to ensure customer feedback is prioritized and addressed in product development
• Serve as the primary point of contact for industry analysts, influencers, and thought leaders, managing ongoing relationships with key research firms (e.g., Gartner, Forrester, IDC) and analysts
• Lead the coordination and preparation for analyst briefings, inquiries, and reports, ensuring that our product vision, features, and competitive positioning are effectively communicated
• Manage the preparation of analyst reports, including conducting product demos, presenting use cases, and responding to analyst surveys and evaluations
• Monitor and analyze industry trends, competitor strategies, and analyst reports to provide strategic insights to internal teams
• Collaborate with Product, Marketing, Sales, and Customer Success teams to ensure consistent and accurate messaging around product features, benefits, and value
• Support go-to-market efforts by providing customer and analyst insights that inform product positioning, messaging, and sales enablement materials
• Facilitate ongoing communication and alignment between product development teams and external stakeholders to ensure product features are effectively communicated and understood
• Position Vonage as a thought leader in the CCaaS space by representing the company in key analyst discussions, industry events, and customer-facing interactions
• Drive the creation of customer success stories, case studies, and reference materials that highlight the impact of our product on customer experience and business outcomes
• Advocate for customer-centric product innovation, ensuring that product development is driven by real customer needs and market opportunities

Benefits

• Innovative Culture: Join a forward-thinking company at the forefront of the CCaaS revolution, working with cutting-edge technologies to transform customer experience
• Impact: Your work will have a direct impact on the customer experience of leading businesses around the world
• Growth: As we scale, you’ll have the opportunity to shape the product strategy and lead transformative initiatives across the business
• Collaborative Environment: Work alongside talented, passionate teams in a supportive and empowering work environment