Senior Product Operations Manager

Summary

Join Tide in their mission to empower small businesses and help them save time and money as a data-driven Senior Product Operations Manager.

Requirements

• At least six years of work experience in finance, consulting, technology or operations
• Fluent in both English and German. Other European languages are highly valuable
• Good understanding of the financial markets in Europe, and Germany
• Organised - can deliver complex projects spanning multiple work streams and functional areas
• Responsible - able to trust you to own projects with minimal oversight, but to bring in help when needed
• Proactive - enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• Strong attention to detail - a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• Excellent written and verbal communication skills in English
• Resilient - willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
• Customer-focused and a team player

Responsibilities

• Oversee the key payment product in our Germany market
• Collaborate with various teams, including member support, financial crime, finance, tech, product, suppliers, and Tide Members
• Support Product Managers to manage cross functional technical projects
• Engage with external partners to agree on SLAs and performance
• Interact with VP level and present research to internal and external audiences
• Act as the voice of the customer, wearing Tide member's goggles to define a smooth experience
• Provide support to the rest of Operations worldwide and guide the operations community towards constant improvement

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options