Senior Renewals Specialist

Summary

Join 1Password as a Senior Renewals Manager and contribute to the digital safety of millions. Manage the renewal process for high-value customer accounts, focusing on retention and growth. Build strong client relationships, negotiate contracts, and leverage data analysis to forecast risks and opportunities. Collaborate with cross-functional teams to ensure smooth execution of renewals. This remote position (Canada/US) requires experience in renewals, account management, or customer success in a software environment. The role involves strategic renewal ownership, retention strategy execution, customer relationship management, commercial negotiation, data analysis and reporting, cross-functional collaboration, customer advocacy, and process optimization.

Requirements

• 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment
• Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
• Proven experience handling complex or strategic renewal and expansion negotiations
• Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities
• Excellent communication, relationship-building, and stakeholder management skills
• Proficient in Salesforce, Gainsight and other tooling
• Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making
• Demonstrated experience working collaboratively with cross functional teams

Responsibilities

• Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value
• Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation
• Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities
• Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies
• Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
• Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders
• Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms
• Influence renewal and expansion outcomes through value-based communication and creative problem solving
• Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities
• Propose tailored renewal strategies to improve retention and customer satisfaction
• Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting
• Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion
• Capture and communicate feedback to internal teams to support continuous improvement
• Ensure all renewal agreements are properly documented and compliant with company policies and procedures
• Contribute to the refinement of renewal processes, templates, and tooling
• Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices

Benefits

• USA-based roles only: The annual base salary for this role is between $83,000 USD and $113,000 USD and is commission-eligible
• The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs
• Canada-based roles only: The annual base salary for this role is between $80,000 CAD and $108,000 CAD and is commission-eligible
• The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs
• Maternity and parental leave top-up programs
• Generous PTO policy
• Four company-wide wellness days
• Company equity for all full-time employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Employee-led inclusion and belonging programs and ERGs
• Peer-to-peer recognition through Bonusly