Senior Sales Operations Analyst

Summary

Join Upwork as a Sr. Revenue Operations Analyst and strategically partner with sales and enablement teams to optimize and maintain GTM tools. You will focus on process improvements and automation, reducing friction in the revenue funnel. This role requires strong analytical skills and attention to detail. Responsibilities include building partnerships with sales teams, administering revenue systems, becoming a GTM tech stack expert, managing projects, identifying process inefficiencies, resolving data anomalies, staying informed on product capabilities, and acting as a liaison for client proposals. Upwork offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Familiarity with GTM tech stack such as G-Suite, Gong, Salesforce, etc
• 3+ years experience in sales or revenue operations
• Strong problem-solving skills, with the ability to identify inefficiencies and apply technology-driven solutions
• Great communicator with a customer-centric mentality
• Can balance multiple projects and meet deadlines while maintaining attention to detail
• Knowledge of CRM and sales process
• Excellent troubleshooting skills with meticulous attention to detail

Responsibilities

• Build strong partnerships with enterprise sales teams to support all stages of the sales funnel, ensuring adherence to internal controls and effective use of GTM systems
• Administer and maintain revenue systems by managing workflows, optimizing data validation rules, and configuring user permissions to align with business needs
• Become a subject matter expert on the GTM tech stack, providing hands-on training and guidance to sales teams, and maintaining up-to-date training materials. Assist in developing new content as needed to enhance tool adoption and usage
• Take ownership of execution for small-scale GTM systems projects, ensuring timely delivery, alignment with business needs, and collaboration with stakeholders for successful outcomes
• Collaborate with GTM teams to identify process inefficiencies in system workflows and recommend scalable improvements through automation and system enablement
• Monitor, troubleshoot, and resolve data anomalies, offering long-term, scalable solutions to improve data quality and system reliability
• Stay informed about the latest product capabilities and functionalities across all GTM tools, ensuring alignment with evolving business requirements
• Act as the primary liaison for new enterprise client proposals (RFPs), vendor questionnaires, or requests for information (RFIs), partnering with relevant stakeholders to secure necessary inputs for deal closure

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan
• Annual bonus plan or sales incentive plan
• Eligibility to participate in our long term equity incentive program