Input Output is hiring a
Senior Systems Support Specialist, Remote - United Kingdom
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Summary
The job is for a Senior Systems Support Specialist at IOHK's Midnight Tribe, responsible for providing advanced technical support and troubleshooting complex systems issues. The role requires a strong background in systems administration, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential issues.
Requirements
- A security first mindset
- Exceptional problem-solving abilities
- Proactive approach to identifying and addressing potential issues
- Strong background in systems administration
- Experience supporting macOS, Linux and Windows end user devices
- Understanding, appreciation, implementation and execution of the key components of ITIL
Responsibilities
- Work directly with the Head of IT in a small team, be the first point of contact and the face of IT to the business
- Work with the Head of IT to build out the ITSM platform and implement an ITIL driven IT Support Service
- Provide end user support across the portfolio of applications and services in the IT Service Catalog
- Be proactive in the management of our business critical systems by ensuring tight alignment with vendor best practice leveraging a security first mindset
- Partner with each area of the business to understand longer term needs and assist with projects as needed
- Work with cutting edge tools, systems and platforms to support an exciting and growing business in a thriving web3 ecosystem
- Be a key participant, contributor and champion of IT security initiatives across the portfolio of applications and services
- Contribute from the very start to Enterprise Architecture design
- Work directly with the Head of IT on developing and executing longer term IT vision and strategy
Preferred Qualifications
Any industry standard certification is desirable but not essential: ITIL Foundation / Atlassian / Network+ / Security+ / AD / InTune / JAMF / JumpCloud / AWS / Google / GCP / Azure / CrowdStrike etc
Benefits
- Remote work
- Laptop reimbursement
- New starter package to buy hardware essentials (headphones, monitor, etc)
- Learning & Development opportunities
- Competitive PTO
This job is filled or no longer available
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