Input Output is hiring a
Senior Systems Support Specialist, Remote - United Kingdom

Summary

The job is for a Senior Systems Support Specialist at IOHK's Midnight Tribe, responsible for providing advanced technical support and troubleshooting complex systems issues. The role requires a strong background in systems administration, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential issues.

Requirements

• A security first mindset
• Exceptional problem-solving abilities
• Proactive approach to identifying and addressing potential issues
• Strong background in systems administration
• Experience supporting macOS, Linux and Windows end user devices
• Understanding, appreciation, implementation and execution of the key components of ITIL

Responsibilities

• Work directly with the Head of IT in a small team, be the first point of contact and the face of IT to the business
• Work with the Head of IT to build out the ITSM platform and implement an ITIL driven IT Support Service
• Provide end user support across the portfolio of applications and services in the IT Service Catalog
• Be proactive in the management of our business critical systems by ensuring tight alignment with vendor best practice leveraging a security first mindset
• Partner with each area of the business to understand longer term needs and assist with projects as needed
• Work with cutting edge tools, systems and platforms to support an exciting and growing business in a thriving web3 ecosystem
• Be a key participant, contributor and champion of IT security initiatives across the portfolio of applications and services
• Contribute from the very start to Enterprise Architecture design
• Work directly with the Head of IT on developing and executing longer term IT vision and strategy

Preferred Qualifications

Any industry standard certification is desirable but not essential: ITIL Foundation / Atlassian / Network+ / Security+ / AD / InTune / JAMF / JumpCloud / AWS / Google / GCP / Azure / CrowdStrike etc

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO