Senior Team Manager- Insurance Sales

Summary

Join Sutherland as a Sr. Team Manager and lead a successful Commercial Insurance Sales team. Manage performance and service quality to ensure customer satisfaction. Develop and implement effective strategies based on data analysis. Identify training needs for staff and collaborate with stakeholders. Maintain compliance with all processes. This role requires experience in insurance sales operations management, a P&C Insurance License, and proven team management skills. Strong analytical, leadership, and communication skills are essential.

Requirements

• Minimum of 2 years of experience in insurance sales operations management, with a proven track record of driving performance improvements
• Must have an active P&C Insurance License
• Demonstrated experience in managing a team size of 20-30 minimum (in an insurance sales environment)
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Proficiency in sales operations software, CRM systems, and data analysis tools
• Excellent leadership and mentoring skills, with experience in coaching supervisors and team leads
• Proven expertise in developing and implementing performance management systems and incentive models
• Experience in client-facing operations and maintaining strong customer relationships
• Strong strategic planning and forecasting abilities
• Exceptional communication and presentation skills, with the ability to influence at all levels of the organization
• Experience in process transformation and continuous improvement methodologies
• In-depth understanding of sales KPIs, productivity metrics, and people analytics
• Ability to thrive in a fast-paced, goal-oriented environment while managing multiple priorities
• Strong problem-solving skills and a data-driven approach to decision-making

Responsibilities

• Manage performance and service quality to guarantee customer satisfaction
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Preferred Qualifications

Commercial Insurance Sales experience