DocPlanner is hiring a
Senior User Researcher

Summary

Join Docplanner Tech as a Global Product Insights team member responsible for leading user research initiatives and mentoring other researchers. Work remotely or hybrid with flexible hours, 23 paid holidays, and additional benefits including health insurance, gym access, and mental wellness support.

Requirements

• Fluency in Spanish and English
• 5-7 years of experience in product research, including early-stage digital product development and feature enhancements
• Expertise in qualitative research methodologies and their application at various development stages
• Proficiency with web analytics and quantitative research tools
• Experience with market research
• A collaborative background working with designers, researchers, data analysts, product managers, and engineers
• A passion for digital products, technology, and innovative design
• Skills in analyzing customer journeys and optimizing key KPIs
• The ability to prioritize experiments and other research activities based on impact and effort
• Experience with iterative user research and effective approaches
• A strong growth mindset and eagerness to learn

Responsibilities

• Lead Comprehensive Product Insights: Identify product insights needs, plan, define, conduct research activities, and report findings to product teams and stakeholders in the form of actionable insights
• Mentoring and Team Development: Provide guidance and support to other researchers, fostering their professional growth and research skills development, while ensuring alignment with strategic product and UX goals
• Market and Customer Analysis: Conduct diverse types of research to understand market trends and user behaviors, strategically guiding both product and UX decisions
• Design and Lead the Execution of Experiments: Develop, execute, and analyze multivariate experiments and quantitative studies to inform and support product decision-making
• Be a First Class Researcher: Employ a wide range of research methods and techniques, to gather insights directly from existing or potential customers
• Collaborate with Data Analysts: Partner with product data analysts to combine advanced data analysis and research insights, enhancing the overall research impact on product development and strategy
• Influence and Integrate: Work closely with the product team to incorporate customer data and research findings into all stages of the product life cycle, influencing design, product marketing and go-to-market strategies
• Proactively Identify new Opportunities and Challenges: Stay ahead of market and legislative changes, conducting proactive research to identify potential future challenges and proposing innovative solutions
• Refine Research processes: Continuously seek and implement improvements in research processes and methodologies to ensure the highest quality and relevance of insights

Benefits

• A salary adequate to your experience and skills. The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company
• Flexible remuneration and benefits system via Flexoh , which includes: restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• True flexibility and work-life balance. Remote or hybrid work model with our hub in Barcelona
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly)
• Summer intensive schedule during July and August (work 7 hours, finish earlier)
• 23 paid holidays, with exchangeable local bank holidays
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Health comes first. Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental)
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy
• Access to iFeel , a technological platform for mental wellness offering online psychological support and counseling