Senior UX Researcher

Summary

Join Chainguard, a company focused on secure software development and deployment, as a UX Researcher. You will be responsible for bringing the voice of the customer into the product development process, shaping initiatives from start to delivery, and informing the design and development of secure software supply chain products and services. You will conduct user research, analyze data, and collaborate with designers, product managers, and engineers to ensure user needs are met. This role also involves helping to establish and evolve the UX Research function within the company.

Requirements

• 5+ years of relevant product design experience
• Experience in B2B enterprise SaaS. Especially in developer tools and managed services
• Work examples that best demonstrate your approach to initiatives
• Robust set of UX research practices to support decision making and design improvements
• Well-rounded experience working with complexity and user-centered research methodologies, including qualitative and quantitative research
• Strong communication skills to ensure insights are clear and easy to incorporate
• Passionate about research quality and attention to detail
• Understanding of security and privacy practices related to interacting with customers and non-customers

Responsibilities

• Contribute to product discovery: The product team is centered on creating initiatives that contribute to Chainguard’s ongoing success. As a member of the product team you’ll apply your skills towards shaping these initiatives from start to delivery
• Lead user research initiatives across multiple projects: Inform the design and development of industry leading secure software supply chain products and services
• Plan and execute qualitative and quantitative research: Define and drive mixed-method research efforts, including user interviews, surveys, usability testing, field studies, and data analysis to uncover user needs, pain points, and behaviors
• Collaborate with designers, product managers, engineers and more: Product initiatives are powered by highly collaborative teams. You’ll work closely with peers at each phase of an initiative and being self-sufficient in highlighting user needs and insights that shape an ideal user experience
• Help establish and evolve the UX Research function: Work on greenfield user-centered initiatives that support products and beyond. You’ll contribute to Chainguard’s UX design and development practice by refining processes, tools, and ways of working

Preferred Qualifications

• Experience in Cyber Security and managed cloud infrastructure such as Kubernetes
• Experience with Open Source Software and related communities of practice
• Understanding of the Software Development Life Cycle

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)
• 100%  Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck
• ��� Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year