Masabi is hiring a
Solutions Consultant

Summary

The job description is for a Solutions Consultant at Masabi, a company that provides fare collection platforms for public transport. The role involves understanding client needs, proposing solutions, engaging with customers and partners, facilitating workshops, working closely with product and engineering teams, and gathering market intelligence. The role is fully remote and based in the UK.

Requirements

• Extensive customer-facing experience with large enterprises or government organizations
• Experience in an RFP, RFI, or bid response environment
• Fluency in Spanish language
• Technical aptitude for working at a moderately technical level with customers
• Proven ability to set up processes and organize people to improve efficiency
• Strong commercial awareness and project management skills
• Strong presentation, communication, and writing skills
• Ability to visualize complex concepts and architectures

Responsibilities

• Collaborate with Business Development to understand and shape customer needs
• Engage early in the lifecycle to shape and influence new opportunities with customers and partners
• Analyze customer and partner environments and needs, both through directly engaging with them and by evaluating procurement documentation
• Create solution designs aligning with Masabi's platform capabilities
• Support customer procurements with detailed technical and business proposals, including business and technical architecture diagrams and data flows
• Ensure proposed solutions are feasible and align with company strategy
• Communicate opportunities and challenges to the Product team for inclusion in the Product Roadmap
• Serve as a trusted advisor to customers, understanding their contexts and challenges
• Present solutions clearly and credibly to diverse stakeholders
• Facilitate workshops for solution design and implementation planning
• Build and maintain strong customer and partner relationships
• Assist in the contracting process by developing clear, detailed statements of work
• Ensure all customer requirements are accurately captured and addressed in contracts
• Support discovery phases during customer implementations to ensure successful delivery
• Support ongoing upsell opportunities by identifying additional customer needs and proposing relevant solutions

Preferred Qualifications

• Active listening to understand client concerns
• Storytelling ability to communicate product benefits and solutions
• Sales and negotiation skills to present solutions and close deals
• Strong interpersonal and communication skills
• Ability to analyze data and develop solutions
• Commitment to being a trusted advisor, ensuring that proposed solutions align with client goals and challenges

Benefits

This is a fully remote role