DigitalGenius is hiring a
Solutions Engineer

Summary

DigitalGenius is seeking a Solutions Engineer based in the US or Canada to partner with Customer Success Managers and deliver technical aspects of service delivery. The role involves implementing and optimizing solutions throughout the post-sales customer lifecycle, including integration, configuration, deployment, training, monitoring, and troubleshooting. Required qualifications are coding experience and strong organizational and project management skills. Preferred qualifications include 2+ years of experience within the SaaS industry, experience building automated process flows, working with Customer Service CRMs, OMS systems, APIs, developing integrations, an interest in AI and Machine Learning concepts, and more.

Requirements

• Coding experience
• Strong organizational and project management skills

Responsibilities

• Implement and optimize our solutions throughout the post-sales customer lifecycle
• Join recurring customer calls to maintain a deep understanding of customer’s business processes and their technical environment
• Build, integrate, and optimize automation processes for customer service via our Visual Flow Builder
• Develop integrations with other platforms by coding in Node.js or Python AWS lambdas
• Ensure timely resolution of customer issues by managing technical support responses and escalations
• Apply continuous improvement methodology to implemented solutions to identify and enable the greatest potential of our services for our customers
• Assist in training our Customers on how to build, update, and manage their own automations processes via our Platform
• Identify and communicate product enhancement potential to our Product team

Preferred Qualifications

• 2+ years of experience within the SaaS industry
• Experience building automated process flows
• Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias)
• Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento)
• Experience working with APIs and developing integrations
• Interest in AI and Machine Learning concepts

Benefits

• Fully remote with all-access WeWork membership
• Competitive Salary & Equity Package
• Generous Vacation Policy (20 Days)
• Annual Company Week Off (in addition to Vacation Policy)
• Your Birthday Off (in addition to Vacation Policy)
• Monthly Fitness Stipend
• Medical, Dental, and Vision Health Insurance for US-based Employees
• 401k for US-based Employees