Voxy is hiring a
Solutions Engineer

Summary

The job is for a Solutions Engineer at Voxy, a corporate training solution company. The role involves collaborating with the sales team, managing RFP responses, and working directly with customers to implement solutions. The candidate should have 3+ years of experience in a solutions engineer or similar technical role, be fluent in English and Spanish, and understand identity management and popular protocols like SAML, OIDC, and possibly LTI.

Requirements

• 3+ years of experience in a solutions engineer or similar technical role
• You have directly supported customers to develop customized technical solutions with API products
• You understand identity management and have worked with the most popular protocols like SAML, OIDC, and possibly LTI
• You have experience in RFP security compliance and pre-sales support
• You aren't afraid to dig into the technical docs or manually test internal and external products to figure out how they work
• You are fully proficient in English and Spanish can provide professional support in writing and over video calls

Responsibilities

• Collaborate with the Sales team to understand prospects' security and integration needs, deliver technical demonstrations, and design solutions to meet program-specific needs
• Manage a database of RFP responses and own the completion of technical responses and coordination between Sales and Engineering
• In partnership with Customer Success, work directly with customers to implement solutions including API and SSO products
• Serve as the first resource for customer IT teams to ensure that learners can access our full tech stack (including email deliverability and videoconferencing) from inside their corporate environments
• Interface with the customer to configure and verify secure authentication
• Collaborate with Product Support and Customer Success to maintain documentation and integration guides
• Contribute to bug triage and issue intake to respond to product questions, clarify technical specifications and requirements, and diagnose issues using data analysis and logging tools
• Serve as the primary business stakeholder for future product development in API and SSO features, identifying gaps in our product offering as you work with customers

Preferred Qualifications

• You have experience administering a corporate identity product like Okta or Active Directory
• You are proficient in SQL
• You can work professionally in Portuguese

Benefits

• Competitive salary, bonus, and stock options
• Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
• Remote-friendly work policies
• Professional development budget
• Language classes w/ Voxy & Fluentify
• Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world