Strategic Operations Analyst

Summary

Join Cohere Health as a Strategic Operations Program Analyst and play a crucial role in shaping the company's strategic operations. You will design and implement new processes and programs, lead cross-functional teams, and drive operational excellence. This highly collaborative role requires strong analytical, communication, and project management skills. You'll be responsible for creating clarity in a complex environment, generating energy through action, and delivering results. The position offers the opportunity to make a significant impact on a fast-growing company. Cohere Health values diversity and inclusion, fostering a supportive and growth-oriented environment.

Requirements

• Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase
• Strong communication skills, able to take unstructured information and structure it
• Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
• Have demonstrated success and experience in large scale change management, process design, and/or business management roles
• Ability to work cross functionally across remote teams
• Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
• Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
• Strong analytical skills working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes
• 5+ Years Operations experience in a Contact Center/Production environment
• 3+ Years of applicable Business Management/Project Management experience
• Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
• Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
• Proficient in G suite applications
• Creation of reporting materials, training guides, etc, that breaks complex processes and information into understandable and relatable terms
• Proficient in developing presentations that tell a complete story
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• Thrive in a fast paced, self directed environment
• You understand that this position is very fluid and the term “not my job” doesn’t exist

Responsibilities

• Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
• Responsible for driving several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
• Risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization and with external partners
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Benefits

• Health insurance
• 401k
• Bonus