Ultra Mobile is hiring a
Systems Operations Engineer I

Summary

Ultra Mobile is seeking a talented Systems Operations Engineer I to join their Tech Ops Team remotely. The role involves monitoring system transactions, identifying and resolving technical issues, collaborating with cross-functional teams, and participating in a 24/7 on-call rotation. The ideal candidate has a bachelor's degree, 5+ years of computer hardware experience, 1+ years of maintaining system infrastructure, and 1+ years of operational support.

Requirements

• Bachelor's degree preferred
• 5+ Years of Microsoft Office or similar products
• 5+ Years of computer hardware experience
• 1+ Years of maintaining system infrastructure
• 1+ Years of operational support

Responsibilities

• Monitor all system transactions, read dashboards, and investigate any discrepancies
• Identify and resolve technical issues related to system performance, and customer experience
• Investigate and diagnose problems, develop effective solutions, and implement corrective measures
• Perform appropriate analyses for business and customer impacts and report findings to direct supervisors
• Collaborate with cross functional teams to ensure seamless integration of system components and process efficiencies
• Communicate production outages, incidents, and maintenances to the larger organization
• Prioritize tasks based on importance and urgency
• Create and maintain documentation, including system design and procedures
• Perform well-documented day-to-day operational tasks
• Participate in a 24/7 on-call rotation once approximately every 4-8 weeks

Preferred Qualifications

• Ability to express yourself clearly and work well with others
• Excellent problem-solving and analytical skills
• Strong time management and organizational skills
• Ability to multitask and prioritize
• Self-direct and ability to take the lead when necessary
• Familiar with ITIL and best practices on processes
• Basic understanding of Monitoring/Alarming complex systems

Benefits

• Competitive salary, benefits, family leave, and vacation in Southern California
• Lunch every day prepared by our very own chef, healthy snacks
• Onsite gym, free massages, car wash services
• Team atmosphere
• Well bars including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a bar (after 5 pm)
• Referral bonus of $1,000