Technical Implementation Manager

Summary

Join Spring Health as a Technical Implementation Manager and play a pivotal role in shaping our world-class member experience. You will manage key elements of our platform, ensuring seamless communication and resolution of complex issues. This role demands a proactive problem-solver with strong analytical skills, capable of translating business requirements into scalable, automated solutions. You will collaborate with internal and external teams, acting as a bridge between stakeholders. The ideal candidate possesses technical acumen, a solution-oriented mindset, and the ability to make confident decisions. This position offers the opportunity to directly impact operational efficiencies and contribute to a mission-driven organization dedicated to revolutionizing mental healthcare.

Requirements

• Bachelor’s degree or higher
• 3-5+ years of technical implementation, technical account management, client services, client operations, and/or technical operations experience
• Experience with ETL pipelines, API integrations, SSO, & data ingestion processes
• Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically
• High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
• A deep passion to transform the U.S. healthcare system, especially mental health
• Willing and able to travel as necessary (approx. 10%)

Responsibilities

• Driving customer platform configurations (internal systems) for new customers, relaunching customers, upsells, and changes
• Driving customer platform configuration QA process
• Supporting eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing)
• Supporting eligibility file changes for existing customers (file format or value changes and/or file source changes)
• Supporting remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation)
• Supporting non-automated eligibility deactivation processing on behalf of our Customers
• Supporting ad hoc cross-functional initiatives involving platform configurations, eligibility processes, and SSO
• Serving as the main technical resource for our Customers and their vendor partners in support of: Platform configuration New eligibility file development Update existing eligibility files Remediate eligibility file issues
• Creating and maintaining internal platform configuration and eligibility file process enablement documentation
• Collaborating with cross-functional teams to develop tailored technical solutions for our Customers
• Serving as team and cross-functional expert/SME for the platform configuration, eligibility file process, and SSO
• Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency
• Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes)
• Building and maintaining platform configurations
• Building and maintaining eligibility file processing configurations
• Driving program relaunches our Customers’ programs annually

Preferred Qualifications

• Previous healthtech or digital health experience is preferred
• Experience in SQL/ Advanced understanding of relational databases is preferred
• Experience creating cross-functional PRD, SOP, or Playbooks
• Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes