Technical Writer

Summary

Join LastPass as a Technical Writer and contribute to our Digital Support Content team. You will create and maintain self-help resources, collaborate with cross-functional teams, analyze data to inform content strategy, and help develop a style guide. This role requires strong writing skills, experience with structured content (DITA XML), and familiarity with software development processes. You'll work in a remote-first environment and collaborate with various teams to improve the customer experience. LastPass offers competitive compensation, flexible PTO, generous parental leave, comprehensive health coverage, and opportunities for professional development.

Requirements

• Writing and grammar skills at a proficient level in English
• Proven experience in creating minimalistic self-help resources
• Experience with structured content (DITA XML required)
• Experience with managing and using standard operating systems (macOS, Windows) and mobile platforms (iOS, Android)
• Good understanding of software development processes
• Proven interpersonal skills with the ability to build strong relationships with teammates and other cross-functional teams
• Self-starter with the ability to work efficiently under limited supervision in a remote-first environment
• Ability to provide writing samples that demonstrate technical writing skills

Responsibilities

• Create, publish, and maintain professional digital content (articles, user guides, etc.) focused on helping customers self-assist
• Collaborate closely with product, development, support, and marketing teams to prepare for releases and improve the customer experience
• Analyze metrics to guide strategic content decisions, identify gaps, and extract actionable insights
• Help streamline writing styles, define terminology, and collaborate with team members to create a comprehensive style guide for product documentation
• Assist in coordinating content translations to support LastPass’ growth into global markets

Preferred Qualifications

• Experience with image/video editing software (e.g., Snagit, Figma, Miro, Camtasia)
• Experience with data applications (e.g., Tableau, PowerBI) and analyzing & utilizing data to drive decisions about support content
• Basic understanding of how APIs and integrations work
• Experience with billing systems and protocols for online purchase flows
• Familiarity with Salesforce Experience and/or Salesforce Service Cloud services
• Experience with chatbots and/or generative AI components

Benefits

• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities
• Remote first culture