Technical Writer

Summary

Join Snowplow, a global leader in customer data infrastructure, as a Technical Writer! You will be part of the product team, creating high-quality documentation for our users. Your role involves translating complex technical concepts into accessible content for engineers, data scientists, and business stakeholders. You will collaborate with various teams to understand product functionality and create user-friendly documentation, including technical guides, API references, and tutorials. You'll also gather customer feedback and contribute to Snowplow's knowledge base. This position requires proven technical writing experience in a tech environment, strong technical understanding of data platforms, and excellent communication skills. Snowplow offers a competitive package, flexible working, generous holiday allowance, and various other benefits.

Requirements

• Proven experience as a Technical Writer or in a similar documentation role, ideally within a tech or SaaS environment
• Native English speaker or equivalent proficiency, with storytelling skills and an ability to simplify complex technical information
• Proven experience writing for technical audiences, including software developers, data engineers, or data scientists
• Strong technical understanding of data platforms, data modeling, or event tracking, and experience with cloud data warehouses (e.g., Snowflake, BigQuery, Redshift)
• Experience with documentation tools such as Markdown, Git, and content management systems
• Strong organisational skills and attention to detail, with the ability to manage and prioritise multiple documentation projects

Responsibilities

• Work closely with Product Managers, Engineers, Customer Success, Sales Engineering and Support to understand the functionality and nuances of Snowplow's platform and data capabilities
• Create and maintain user-friendly documentation for Snowplow products, including technical guides, setup instructions, API references, and tutorials
• Develop content around how to leverage Snowplow for a range of use cases, from basic setup to advanced implementations across key industries (e.g., retail, digital products, AI/ML)
• Ensure all documentation is clear, accurate, and up-to-date, and reflects new product updates and features
• Gather feedback from customers and internal teams to continuously improve documentation quality and usability
• Contribute to Snowplow’s knowledge base and thought leadership to support a community of data professionals
• Organise and produce short instructional videos in collaboration with participants across the business

Preferred Qualifications

• Experience in scriptwriting and video production for technical content, with the ability to create engaging, instructional videos that enhance product understanding and customer engagement
• Familiarity with data infrastructure, ETL pipelines, and cloud services (AWS, GCP, Azure), or product analytics tools (Amplitude, Google Analytics, Mixpanel)

Benefits

• A competitive package, including share options
• Flexible working
• A generous holiday allowance no matter where you are in the world
• MacBook and home office equipment allowance
• Cycle to work scheme
• 1 week of volunteering a year for a cause you feel passionate about
• Enhanced maternity, paternity, shared parental and adoption leave