Technical Writer

Summary

Join MO, a company focused on designing customer experiences for government clients, as a Technical Writer. You will be part of a small, cross-functional team, creating technical documentation to empower customers using content management systems. Responsibilities include writing user manuals, FAQs, and API documentation, conducting customer interviews, and providing customer support. The ideal candidate has 2+ years of experience in technical writing, strong communication skills, and the ability to explain complex technical concepts clearly. MO offers a remote-first work environment, competitive compensation, full health benefits, 401k matching, unlimited PTO, and other perks. The salary range is $65,000-$85,000 annually, with tiers based on experience.

Requirements

• 2+ years of experience in a similar role
• Proven experience in developing and delivering technical writing
• Strong and professional communication skills, written and verbal
• Experience interacting directly with customers in friendly, helpful, and supportive capacity
• Ability to write and verbally articulate complex technical concepts
• Ability to learn and explain complex software products and technology
• Ability to meet deadlines while maintaining quality
• Can conform to shifting priorities, demands, and timelines as stakeholder needs and project plans change
• Collaborate with team members and subject matter experts to continually expand knowledge and broaden the employee technical skill base

Responsibilities

• Deliver timely, accurate publication of documentation driving program goals to facilitate smooth and transparent customer experiences
• Write, edit, and update technical documentation, such as user manuals, FAQs, API documentation, and software development guides
• Gather information by working closely with subject matter experts (SMEs), engineers, product managers, and other stakeholders
• Conduct customer interviews and usability testing to ensure documentation accuracy, relevance, and utility
• Organize and structure complex technical information into clear, concise, and user-friendly formats
• Maintain version control and ensure consistency across all documentation
• Collaborate with cross-functional teams to understand project requirements and timelines, and plan supporting technical content delivery accordingly
• Participate in product development meetings and testing to stay informed about updates, and incorporate necessary changes into technical documentation
• Review and revise documentation to ensure grammatical accuracy, technical precision, and adherence to broader VA.gov platform standards
• Respond to customer support requests with an initial response within 2 hours, work with customers to resolve relevant issues, escalate technical issues to other relevant parties and follow up as needed to ensure completion
• Use trends from customer support requests to make iterations to and/or create new technical documentation

Preferred Qualifications

Experience with CMS (content management system) software

Benefits

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (medical, dental, vision)
• 401K matching
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!
• $65,000 - $85,000 a year