Training Manager

Summary

Join Pepperstone as our Training Manager and develop and deliver tailored training programs for our Client Services and Sales teams globally. This pivotal role ensures consistent training content and delivery, aligning with business objectives. You will collaborate with internal stakeholders, develop Standard Operating Procedures (SOPs), and conduct knowledge assessments to measure training impact. The ideal candidate possesses 5+ years of experience in training design and delivery within a global organization, strong facilitation skills, and relevant certifications. We offer a competitive salary, flexible work arrangements, personal development opportunities, and a collaborative culture.

Requirements

• A minimum of 5 years+ experience in training delivery and design, in a global or multi-site organization
• Sound facilitation skills and knowledge of adult learning methods
• Ability to travel regularly and work across time zones
• Training design and/facilitation certification
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and presentation skills, both written and verbal
• Familiarity with Salesforce and training programs related to financial services
• Analytical mindset with a focus on measuring training effectiveness

Responsibilities

• Design and deliver targeted training programs for Client Services and Sales teams aligned with key business objectives
• Collaborate with the Product team to create training content for new product launches and updates
• Collaborate with the People & Culture team to align on training design and delivery and share data
• Develop, maintain, and update comprehensive Standard Operating Procedures (SOPs) for commercial teams and training manuals to ensure consistency across regions
• Conduct regular reviews of documentation and processes for continuous improvement
• Implement quarterly knowledge assessments to measure training impact and identify areas for development
• Analyze assessment results and adjust training programs accordingly
• Collaborate with commercial managers and team leads to identify training needs and priorities
• Act as a liaison to help ensure training programs support business objectives and team effectiveness
• Deliver commercial training sessions across global offices, ensuring alignment with Pepperstone’s values and objectives
• Travel internationally to provide on-site support and training as required

Preferred Qualifications

• Bachelor’s degree in finance, economics, education, business, or a related field
• Experience with trading or learning trading strategies
• Experience with MetaTrader 4, MetaTrader 5, cTrader and Trading View software
• Fluency in additional languages

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives