BrightInsight is hiring a
Vice President

Summary

Join our dynamic team as Vice President, Enterprise Operations and shape the execution of global patient support program strategies across various therapeutic areas.

Requirements

• Education: Advanced degree in business, life sciences, engineering, or a related field. MBA or equivalent business experience preferred for comprehensive business acumen
• Leadership Experience: Minimum of 10 years in progressive leadership roles
• Industry Experience: Significant experience in the startup ecosystem, preferably within the technology or healthcare sectors and in the $50-100M revenue range
• Operational Experience: Proven track record of managing and scaling operations in high-growth companies; demonstrating clear revenue growth
• Strategic Planning: Demonstrated success in strategic planning and execution, with a focus on long-term growth and sustainability
• Global Experience: Experience managing operations in multiple countries, with a proven track record of overseeing global or multi-country teams

Responsibilities

• Develop and Implement Operational Strategies: Translate the company's mission and success metrics into an actionable enterprise Ensure that short-term and long-term operational efforts support the company’s growth and scalability
• Collaborate on Strategy: Work closely with the CEO and leadership team colleagues to design, refine and implement projects and strategic initiatives emanating from BrightInsight’s mission, success metrics and performance gaps
• Oversee Daily Operations: Govern the daily operations of the company, including product development, engineering, marketing, sales, finance, call centers, customer support and key vendor partners
• Optimize Processes: Identify areas for improvement in operational processes and implement solutions to enhance efficiency and productivity
• Scale Operations: Develop strategies to scale operations eGiciently as the company grows and scales users across the globe. Ensure that operational infrastructure can support rapid growth
• Oversee Daily Call Center Operations: Ensure the call center operates smoothly on a day-to-day basis
• Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) such as call volume, response time, resolution rate, and customer satisfaction
• Develop Strategies to Improve Performance: Implement strategies to improve performance, efficiency, and customer satisfaction

Benefits

$200,000.00 - $300,000.00 base pay range