Remote Vice President

Summary

Join Influential, the largest influencer marketing company in the world, as a Vice President, Client Solutions. This role requires a dynamic leader with experience in digital or advertising environments to partner with clients and internal teams, drive business outcomes, and foster strong relationships.

Requirements

• 9+ years of experience working in a digital or advertising environment required
• Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution
• Experience and/or aptitude for working in a startup environment
• Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team
• Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube
• Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space
• Bachelor’s degree or equivalent experience

Responsibilities

• Partner with the revenue lead to manage and grow a portfolio of strategic accounts
• Be responsible for ensuring that the portfolio team has the appropriate staffing allocation across our capabilities in strategy & analytics, account management, performance media, creator partnerships & campaign management, etc
• Serve as the client advocate to ensure the portfolio team has the necessary information/briefing, and awareness of KPIs to scope and complete a project, on schedule and on budget
• Drive vertical/category leadership opportunities in RFPs and opportunistic ideas
• Bring forward innovation and inventory leadership opportunities from our i3 team to showcase to our clients
• Lead and engage portfolio team across clients and campaigns, working collaboratively to drive programs that meet the client’s performance and business objectives
• Drive adoption of stated client solutions best practices through example setting and positive reinforcement
• Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
• Act as a point of contact on client accounts, manage client escalations, and solve issues as appropriate
• Work with internal team to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
• Ability to see the big picture by thinking conceptually, imaginatively, and systematically addressing potential challenges and optimizing opportunities
• Collaborate with other departments, including Revenue, Execution, and Operations to address client needs and scale the business to meet long term company goals
• Lead process improvements, ensuring efficiency, build value for the organization by proactively identifying and mitigating potential risks to the business
• Maintain and expand working knowledge of research products, industry trends, and competitive set as they relate to the client’s business
• Manage monthly billing reconciliation process with Account Management and Finance teams

Benefits

• Remote company - work from home!
• Competitive compensation
• Flexible time off with inclusive holiday benefits
• Comprehensive medical, dental & vision insurance for employees
• Fully vested 401(k) matching