RevolutionParts is hiring a
VP, Operations, Remote - United States

Summary

RevolutionParts is seeking a strategic leader with a strong background in operations management to join their team as Vice President, Operations. The role involves overseeing and optimizing the operations of customer operations teams, driving operational excellence, enhancing customer satisfaction, and ensuring efficient data acquisition, validation, and implementation.

Requirements

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field; MBA preferred
• 10+ years of experience in operations management, with a focus on customer experience and P&L management
• B2B SaaS and eCommerce experience are a must
• Proven track record of successfully leading and scaling operations teams
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent leadership, communication, and interpersonal skills
• Experience with process improvement methodologies (e.g., Six Sigma, Lean)
• Proficiency in using operations management software and tools
• Ability to thrive in a fast-paced, dynamic environment

Responsibilities

• Develop and implement operational strategies that align with the company’s goals and objectives, like margin improvement and reducing time to value for customers
• Provide leadership and direction to post-sales teams
• Identify and drive key initiatives to improve operational efficiency and effectiveness
• Oversee post-sales delivery teams including customer support, implementation, and project management teams to ensure exceptional service delivery
• Implement best practices and innovative solutions to enhance customer satisfaction, loyalty, and revenue retention
• Monitor customer feedback and develop and execute action plans to address areas of improvement
• Constantly look for ways to be more efficient to improve the overall cost structure without compromising the customer experience
• Analyze operational metrics and KPIs to identify areas for improvement
• Implement process improvements to enhance productivity and reduce operational costs
• Ensure compliance with industry standards and regulatory requirements
• Create an operating cadence that is repeatable and scalable
• Lead Project/Program Management team and efforts around project management of strategic projects across the organization
• Own and drive resource management, timeline, scope and project delivery on enterprise and strategic projects
• Manage and optimize catalog operations, including catalog data acquisition and management, content accuracy, and catalog distribution
• Ensure the timely and accurate updating of catalog information across all platforms
• Collaborate with cross-functional teams to streamline catalog processes and improve data integrity
• Lead, mentor, and develop a high-performing operations team
• Foster a culture of continuous improvement and professional development
• Conduct regular performance reviews and provide constructive feedback
• Work closely with other departments, including Marketing, Sales, Engineering, and Finance, to ensure cohesive operational strategies
• Communicate operational updates and initiatives to executive leadership and stakeholders
• Represent the operations department in executive meetings and strategy sessions

Preferred Qualifications

Auto parts industry experience is a bonus

Benefits

• Compensation for the role will include base salary, annual bonus, and equity in the form of options
• RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks