Account Executive

Summary

Join Pavago as a highly organized and customer-focused Account Executive to support our client's team. This remote, full-time position is crucial for maintaining strong customer relationships, ensuring client success with the application, and driving customer satisfaction. The ideal candidate is empathetic, proactive, and detail-oriented, capable of managing customer accounts and ensuring their satisfaction. Responsibilities include customer relationship management, onboarding and training, account ownership, regular check-ins, internal advocacy, and reporting and documentation. The role requires 3-4 years of experience in a customer-facing role, proficiency with CRM tools, excellent communication skills, and strong problem-solving abilities.

Requirements

• Have 3-4 years in customer success, account management, or a similar customer-facing role
• Be proficient with CRM tools and internal software systems
• Possess excellent verbal and written communication skills, with a focus on customer interaction
• Have a strong ability to understand customer needs and provide tailored solutions
• Be proactive in identifying and resolving customer challenges to maintain high satisfaction

Responsibilities

• Serve as the main point of contact for customers, ensuring they receive exceptional service and support throughout their journey
• Facilitate customer onboarding, ensuring they are fully trained and equipped to use the application effectively
• Take full ownership of assigned customer accounts, monitoring usage, providing guidance, and addressing issues to ensure customer success
• Conduct monthly or quarterly check-ins with clients to ensure satisfaction, identify challenges, and reduce churn
• Be the customer’s voice within the company, representing their needs and ensuring internal alignment to meet those needs
• Maintain accurate and up-to-date records of customer interactions and feedback

Preferred Qualifications

• Be passionate about helping customers succeed and thrive
• Excel in a detail-oriented role and be adept at managing multiple accounts simultaneously
• Balance both empathetic customer support with a results-driven approach
• Be a strong communicator and advocate for customer needs within the company

Benefits

Remote work