Account Management Manager

Summary

Join GoGlobal as an Account Manager and onboard clients and partners, guiding them through monthly processes and building strong relationships. You will act as the primary point of contact for clients, partners, and internal stakeholders, addressing queries and managing expectations. Responsibilities include overseeing onboarding, managing client databases, and meeting SLAs and KPIs. This role requires a BS/BA degree, 3+ years of experience in account management with customer service/success experience, and exceptional communication skills. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• BS/BA Degree of higher
• Based in the US (preferably West Coast)
• 3+ years of experience as Account Manager with Customer Services/Customer Success experience
• Exceptional communication skills in written and verbal English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to Multi-task between various inquiries and systems in a fast-paced environment
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skills

Responsibilities

• Onboard Client or Partner by guiding them through GoGlobal’s monthly processes, setting up Client and Partners in GoGlobal’s client portal, conducting portal demo sessions for client users, and answering any questions
• Establish, build and maintain strong relationships with Clients and Partners through regular communication via email as well as virtual meetings to address potential issues, ensure clients’ satisfaction with the current services and identify new revenue opportunities. Keep meeting logs and ensure documentation and filing of all agreed conditions
• Act as the main POC for Clients and Partners as well as the Central POC for GoGlobal internal stakeholders to coordinate any Client queries
• Communicate and advise on country regulations and other various process changes
• Manage Client and Partner expectations. Follow through on commitments and ensure Partner’s and Client’s requirements and expectations are met by coordinating with all internal parties
• Oversee the number of leads, onboardings, employee headcount, off-boardings etc. and ensure any ad hoc requests are catered to and billed correctly
• Update and maintain CRM, client databases, and platforms at all times
• Proactively address Client and Partner queries, challenges, and requests with the utmost level of professionalism and stewardship
• Meet SLAs and KPIs related to Client and Partner satisfaction and growth
• Ad hoc tasks assigned by the Company

Benefits

• Remote work
• Unlimited vacation
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development