Account Manager

Summary

Join 12twenty, a leading platform connecting employers with elite early career professionals, as a driven Account Manager. You will be responsible for client retention, identifying growth opportunities, and fostering strong client relationships. This role requires 4-6 years of experience in account management, sales, or project management, along with strong collaboration and strategic thinking skills. A Bachelor's degree is required. We offer a competitive salary, generous PTO, full benefits including 401k, regular team activities, and remote work flexibility. Join our fast-growing organization and be part of our mission of rapid expansion and industry leadership.

Requirements

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions
• Confidence in making recommendations that drive client success and business growth
• Bachelor’s degree is required

Responsibilities

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
• Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

Preferred Qualifications

• Working knowledge of Google Suite, MS Office Suite, and Salesforce
• Experience in SaaS or Higher Education
• Solution Selling Experience

Benefits

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Equity