Account Manager

Summary

Join A Place for Mom as an Account Manager and play a key role in increasing revenue by ensuring customer success on NursingHomes.com. You will be the primary contact for executive clients, providing exceptional customer service and securing subscriptions. Daily duties involve customized onboarding for new customers and maximizing value for existing ones. The ideal candidate possesses strong sales experience, particularly within the senior care or hospital industry, and excels at building and maintaining executive relationships. This role requires excellent communication, analytical, and organizational skills, along with proficiency in CRM tools and data analysis. A competitive base salary and comprehensive benefits package are offered.

Requirements

• 3 - 5+ years of sales experience, preferably in the senior care or hospital industry
• Skilled at managing and nurturing executive relationships
• Highly organized and able to prioritize multiple responsibilities, while meeting or exceeding expectations
• A personal sense of urgency and ability to overcome obstacles
• Excellent communication and presentation skills
• Able to properly and accurately enter data into CRM tools
• Excellent customer service skills
• Ability to deliver results while working in a fast-paced environment
• Comfortable with data tracking, analysis, powerpoint and CRM tools
• Strong computer skills necessary, including Microsoft and Google suites

Responsibilities

• Build strong relationships with C-level, Divisional, and Regional players at existing customer organizations to increase engagement and satisfaction, maximize the number of locations subscribing to NursingHomes.com, and drive adoption of new programs
• Engage and interact with decision makers at all levels to identify new and emerging business opportunities
• Educate customers on how products or services (i.e., Reviews) can benefit them including providing a demo of the website
• Represent company at industry events and conferences, set appointments in advance to connect with existing customers and review their results/deepen relationships
• Define and own the account management cadence
• Maintain customer records in CRM
• Track, analyze, and communicate each customers' performance results on a monthly and quarterly basis to secure and maintain organization-wide subscription
• Manage the sales cycle for customers from onboarding during free trial to converting into a paying customer to renewing. Work with the General Manager of NursingHomes.com where needed to close each deal
• Partner with the Director of Business Development and Account Management and Account Managers to identify new opportunities and ensure a coordinated sales and support effort across all levels of a given organization
• Liaise with Finance to help resolve any queries raised by the customer in relation to invoices

Preferred Qualifications

Bachelor’s degree

Benefits

• 401(k) plus match
• Health insurance
• Dental insurance
• Vision Insurance
• Paid Time Off