Remote Account Manager

Summary

Join Acceleration Partners as an Account Manager/Senior Account Manager and lead a team managing one of our top enterprise level clients in affiliate marketing. The ideal candidate will have experience in the Finance/Crypto vertical, strong internal motivation, and excellent client service skills.

Requirements

• 5-10 years of client service/account management experience with leading brand names or high profile accounts, agency or network experience a plus
• Direct affiliate marketing experience (in-house, agency, network) required
• Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
• Ability to travel
• Professional and polished, with minimal coaching needed
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc
• Previous experience managing and motivating direct reports
• Working knowledge of HTML, a plus

Responsibilities

• Serve as a regular point of contact for clients’ strategic and account questions
• Lead weekly client calls, send account reporting and manage resulting follow-up questions and communications
• Manage challenging client situations with guidance from senior colleagues
• Provide superior client service, develop and nurture excellent client relationships
• Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+
• Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals
• Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client
• Perform general account management and monitor for fraud and affiliate compliance
• Provide clients with regular reporting, analyze data to find opportunities and identify issues
• Develop strategic program plans and present resulting data-driven insights and recommendations to clients
• Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly
• Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers

Benefits

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!