Account Manager

Summary

Join Avetta as an Account Executive - Existing Clients and cultivate lasting relationships with a portfolio of clients. You will ensure optimal use and satisfaction with our SaaS solutions, driving continued expansion. Responsibilities include developing strategic account plans, conducting client reviews, identifying growth opportunities, and collaborating with internal teams. Success hinges on achieving sales quotas, maintaining high client satisfaction, and contributing to team improvements. This hybrid role (if within 30 miles of an office) requires extensive travel and a proven track record in account management within a SaaS environment.

Requirements

• Accountable for results and deliverables, able to work independently and proactively
• Experienced in being responsible for Renewal and/or Expansion/Upsell quota and consistent proven success
• 2+ years of Account Management experience in a Mid-Market software/complex sale, ideally a SaaS environment
• Excellent negotiation and presentation skills
• Excellent verbal and written communication skills
• Skilled in use of Microsoft Office and Salesforce.com
• This position requires extensive travel

Responsibilities

• Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk and Legal functions at Client Site and Corporate levels
• In collaboration with Client Implementation and Customer Success ensure a high level of satisfaction with our solutions and services
• Create and document a strategic account plan for each assigned client
• Perform remote and onsite Client Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements. Reviews can be weekly, monthly, or quarterly depending on client needs, in concert with developed strategic account plan
• Communicate all new features and products to assigned clients
• Demo all products and features to current and/or expansion opportunities
• Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
• Participate in continuous improvement of Account Management Team
• Create and communicate top customer issues, assist in developing action plans to resolve
• Adherence to all sales processes including accurate and timely updating of applicable systems
• Track and own your Account Management Metrics, Client Satisfaction, Client Call Plans, Client Reviews, Reference Status and deliver complete Sales Forecasts
• Successful achievement of assigned sales quota

Preferred Qualifications

• Global experience highly preferred
• Excellent time management skills
• Technically sound in computer skills and familiarity with CRM applications / SalesForce.com
• Problem analysis and problem-solving
• Desire to put in hours required to execute on job responsibilities
• Consultative/Challenger approach to Account Management
• Structured organized approach
• Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team

Benefits

If you reside within 30 miles of an office location the role is Hybrid