Account Manager

Summary

Join Zype, a Backlight company supporting brands like Netflix and Spotify, and become an Account Manager. You will cultivate strong customer relationships, acting as a trusted advisor to help them achieve their business goals and increase product adoption. Success is measured by positive NPS scores, Net Retention Revenue, and Recurring Revenue growth. This role requires building rapport with clients, understanding their needs, and collaborating internally to meet their objectives. You will also identify opportunities for expansion and work with the sales team to recommend additional products.

Requirements

• 3+ years of experience in a client-facing role within the SaaS industry
• Bachelor’s degree
• Strong computer skills with all operating systems
• Experience with Salesforce and G-Suite

Responsibilities

• Develop an in-depth understanding of customer implementations, business stakeholders, and business needs
• Build trusted, business advisor relationships with customers and provide strategic recommendations
• Establish clear retention goals and progress milestones for customers
• Coordinate and attend business reviews and customer visits (virtually or in person)
• Interpret customer requests and advocate across functional areas (Sales, Product, Engineering, Support)
• Build strong cross-functional working relationships internally
• Develop and contribute educational content for customers and internal teams
• Identify revenue opportunities and partner with Sales to recommend expansions and additional products

Preferred Qualifications

• Experience in the online video and media space
• Experience working in a startup environment