Remote Account Manager

Summary

The job is for a full-time, remote Account Manager position at Broadlume in the flooring industry. The role involves managing high-volume clients, conducting client meetings, organizing quarterly reviews, and achieving sales targets. The company offers various benefits such as health care plan, retirement plan, life insurance, unlimited paid time off, family leave, short-term & long-term disability, work from home allowance, internet and phone allowance, wellness resources, stock option plan.

Requirements

• 2+ years in account management or client-facing role required
• 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required
• 1+ years of experience in digital marketing sales is a plus

Responsibilities

• Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company
• Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
• Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity
• Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues
• Achieve customer retention, upsell, and cross-sell quotas
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
• Work cross-functional to ensure the success of your client's online campaigns and overall performance

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, 4% match)
• Life Insurance
• Unlimited Paid Time Off
• Family Leave
• Short-Term & Long-Term Disability
• Work From Home and Remote Office Allowance
• Internet and Phone Allowance (for applicable roles)
• Wellness Resources & Lifestyle Perks
• Stock Option Plan