Remote Account Manager

Summary

Join our team as an Account Manager at BS&A Software, where you'll foster enduring relationships with clients, guide them through software migrations, and develop tailored strategies for client satisfaction and retention.

Requirements

• 5+ years of experience (ideally) in customer facing role, preferably account management or customer success in the software or governmental sector
• Proven track record of maintaining and growing client relationships
• Strong understanding of cloud-based software solutions and their implementation in a municipal context
• Excellent communication skills, both verbal and written, with the ability to engage effectively with various stakeholders
• A proactive and empathetic approach to client service
• Ability to work collaboratively with cross-functional teams
• Willingness to travel occasionally (20% of the time) for client meetings and presentations

Responsibilities

• Foster enduring relationships with our current clients, ensuring their needs are met and exceeded
• Guide customers through the migration process from license and maintenance agreements to our new cloud-based software solutions
• Ensure customers are deriving value from payment processing functionality in collaboration with payment processing partners
• Collaborate with internal teams to ensure seamless client transitions and to provide feedback on client needs and experiences
• Develop tailored strategies to enhance client satisfaction and retention
• Educate and support clients on the full capabilities of our cloud solutions, enhancing their experience and optimizing their operations
• Maintain accurate and up-to-date client records, using CRM tools like Salesforce to track progress and identify opportunities for additional support
• Participate in client meetings, webinars, and workshops to stay connected and address any client concerns or questions
• Regularly update clients on new features and enhancements to our software, ensuring they leverage the full potential of our solutions

Benefits

• Competitive salary, commission, and bonus structure
• Comprehensive benefits package, including health insurance and 401K
• Generous PTO policy
• A culture that values diversity, inclusion, and balance
• Continuous learning and development opportunities
• A supportive and collaborative working environment with opportunities for career growth