Remote Account Manager

Summary

Join ConnectWise, a leading software company, as an Account Manager to maintain post-sales relationships with partners and expand their product service offerings.

Requirements

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
• Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
• Ability to provide world-class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail-oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s
• Bachelor’s degree required in related field or equivalent business experience
• 3+ years of relevant experience

Responsibilities

• Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell-through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
• Meets pre-determined sales objectives based on quota attainment and business activity
• Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
• Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
• Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction
• Proactively manages renewal notifications and works to ensure partners continue to renew agreements
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results