Account Manager

Summary

Join DataDome's Account Management Team in NYC as an Account Manager, focusing on US accounts and reporting to the US Manager, Account Management/VP Account Management. You will ensure customer success with DataDome's solutions, drive exceptional customer experiences, secure contract renewals, and expand customer revenue. Responsibilities include understanding client needs, guiding them through the customer journey, building referenceable users, and managing contract negotiations. The role requires experience in account management or customer success, complex negotiations, and a B2B SaaS environment. DataDome offers a flexible work environment, comprehensive health benefits, professional development opportunities, paid time off, and a 401k matching plan.

Requirements

• Previous experience in a B2B SaaS environment is mandatory
• Native-like proficiency in English is mandatory

Responsibilities

• Ensure our Customers achieve their objectives with DataDome solution
• Drive the best customer experience as trusted advisor throughout the Customer journey
• Secure 100% of contracts’ renewals
• Trigger satisfaction to promote expansion opportunities
• Expand customers’ revenue by selling additional products and services
• Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection
• Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal
• Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors
• Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com )
• In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
• Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed
• Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells
• Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers

Preferred Qualifications

• At least 5-7 years in a business oriented and client facing positions such as Account Management or Customer Success roles
• Proven experience handling complex negotiations
• Track record in achieving gross retention rate and exceeding net retention rate
• Experience working with a technical / corporate IT base
• Bachelor’s Degree or equivalent experience

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace. [For jobs in-office NY] In office perks: WeWorks NY office, located in Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan + benefit from an additional $500 stipend to set up your ideal workspace
• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best
• Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more
• Parent Care : Gifts & care packages to celebrate growing families
• PTO: 27 days + 12 national holidays
• 401 K eligibility + matching