Account Manager

Summary

Join Eventbase as a motivated Account Manager to support enterprise customers, ensuring success, retention, and expansion. You will build relationships, negotiate contracts, collaborate with product and delivery teams, and sell a world-class event platform. This is a full-time remote position open to Canadian residents with valid work status. Responsibilities include managing customer relationships, renewing accounts, conducting presentations, collaborating with internal teams, and representing Eventbase at industry events. The ideal candidate possesses B2B technology sales experience, a proven track record of exceeding targets, and strong communication and negotiation skills.

Requirements

• Experience with selling technology solutions and/or applications in a B2B environment
• Ideally 3+ years of experience in enterprise account management
• Proven track record of meeting and exceeding targets on a multi-year basis
• Excellent verbal and written communication skills
• Strong presentation and negotiation skills
• Proficiency using a CRM (ideally Salesforce)
• Experience creating and responding to RFPs
• Experience creating MSAs and SOWs, as well as facilitating legal and information security reviews
• Self-motivated and ability to work with minimal supervision
• Strong team player with a positive, “go-getter” attitude
• Ability and willingness to travel (~10%) to the United States

Responsibilities

• Build relationships with our customers and understand their event goals
• Renew accounts and expand customer spend, reducing customer churn
• Communicate Eventbase’s product value proposition to customers based on an understanding of their current and future needs
• Conduct online presentations and demonstrations to customers
• Be an expert and influencer in the event industry
• Understand the event technology landscape
• Collaborate with our Solution Engineer team to scope and quote feature enhancements and determine technical requirements
• Create Proposals, Statement of Works and Service Agreement contracts
• Handle negotiation conversations with customers
• Be able to have conversations with multiple stakeholders internally and externally
• Work closely with our Producer team on project scoping and project hand-off upon closing
• Provide regular opportunity pipeline and forecast updates
• Perform quarterly business reviews with key clients
• Represent Eventbase at industry trade shows and conferences
• Help drive the product roadmap through customer insights

Preferred Qualifications

• Event industry experience is considered an asset
• A genuine interest in mobile technology
• Ability to thrive in a fast-paced environment where change is the only constant

Benefits

• This is a full-time remote position
• No Meeting Fridays
• Eventbasers get every second Friday off
• $1,250 annual professional development allocation
• $1,000 per year to set up your home office
• Comprehensive benefits including extended health care from your first day
• $1000 flexible health/wellness spending account
• Paid parental leave for all new parents
• Gender affirming care
• Paid mental health days
• Competitive market salaries
• Employee stock options