Account Manager

Summary

Join Extend, a modernizing force in the protection plan industry, as a Growth Strategy Manager. You will cultivate strong relationships with diverse clients, serving as the primary point of contact throughout their journey. This role demands meticulous self-starting, proactive problem-solving, and a collaborative approach. A key focus is nurturing emerging brand merchants through proactive engagement. You'll manage a portfolio of partners, ensuring smooth onboarding and identifying upsell opportunities. The ideal candidate possesses strong customer relationship management skills and experience in a technology, consulting, or financial services environment.

Requirements

• Bachelor’s degree or equivalent experience with at least 2 years of customer-facing experience at a technology, consulting or financial services company
• Excellent customer relationship management skills
• Highly skilled time/task management with the ability to independently execute a strategy within your portfolio
• Strong problem solving and presentation skills
• Ability to manage projects cross-functionally with Product, Sales & Engineering with a high attention to detail
• Curiosity to dive deep into the industry specific details of the products and processes of the merchants in your portfolio

Responsibilities

• Manage a portfolio of merchant partners that includes emerging retail companies and high growth branded manufacturers of consumer products
• Foster long-term business relationships by ensuring the rapid and smooth execution of our onboarding methodology
• Manage highly productive and meaningful interactions with key stakeholders and business leaders at our merchant partners and identify potential key upsell opportunities
• Work closely with the larger revenue organization to analyze and prioritize product feedback received from merchant partners
• Collaborate on building requirements for constantly improving data analytics products and present key insights to merchant partners
• Own merchant advocacy and escalations by collaborating with solutions engineers, product management, sales analytics and support teams to improve the Extend offering for our merchants

Preferred Qualifications

Experience with upsell and renewals, particularly within the eCommerce space

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly
• Very generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley