Account Manager

Summary

Join Fastly as an Account Manager in the DACH region, building and maintaining strong relationships with enterprise clients. You will be responsible for driving revenue, cross-selling solutions, and ensuring customer success. This role requires proven experience in account management, strategic sales, and upselling/cross-selling within the tech industry. The position is remote, based in Germany (ideally Berlin, Munich, or Cologne), and involves travel within DACH, the UK, and the USA. Fastly offers a comprehensive benefits package, although specifics are not detailed.

Requirements

• Strong Prior Account Management, Customer relationship and strategic sales experience in DACH
• Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
• Able and confident to run customer meetings, demos
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Fluent in English and German

Responsibilities

• Be Responsible for owning and driving revenue across your customers
• Cross sell the Fastly solutions and drive customer usage
• Partner closely with Sales and Sales Engineering to grow customer Revenue
• Drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• Monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
• Be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
• Actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate

Preferred Qualifications

• Ideally have experience within the CDN /PAAS/Cyber Security industry
• Technical background highly valued

Benefits

Comprehensive benefits package