Account Manager

Summary

Join Fastly as an Account Manager in the DACH region and build strong relationships with enterprise customers. You will manage a portfolio of accounts, driving revenue through upselling and cross-selling Fastly's solutions. Collaborate with sales, customer support, product, and technical teams to ensure customer success. This remote role requires strong account management, customer relationship, and strategic sales experience in the DACH region, ideally within the CDN/PAAS/Cyber Security industry. Fluency in English and German is required. The position offers the opportunity to work autonomously and define account management within the region.

Requirements

• Strong Prior Account Management, Customer relationship and strategic sales experience in DACH
• Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
• Able and confident to run customer meetings, demos
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Fluent in English and German

Responsibilities

• Be Responsible for owning and driving revenue across your customers
• Cross sell the Fastly solutions and drive customer usage
• Partner closely with Sales and Sales Engineering to grow customer Revenue
• You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
• You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
• You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate

Preferred Qualifications

• Ideally have experience within the CDN /PAAS/Cyber Security industry
• Technical background highly valued

Benefits

We offer a comprehensive benefits package designed to meet your needs