Account Manager

Summary

Join Feedonomics as an Account Manager and cultivate strategic relationships with key clients, focusing on BigCommerce and Feedonomics accounts. You will be responsible for driving expansion and renewals within your segment. This role involves strategic planning, client engagement, revenue expansion, and collaboration with internal and external teams. The position requires 5+ years of experience managing complex B2B/B2C SaaS accounts and expertise in SaaS metrics. Feedonomics offers a remote-first work environment with competitive pay, unlimited PTO (or up to three weeks for hourly employees), comprehensive benefits, and a supportive company culture.

Requirements

• 5+ years managing complex B2B/B2C SaaS accounts with a proven track record of retention and expansion in subscription models
• Expertise in SaaS metrics, customer lifecycle management, and global account coordination
• Exceptional communication and interpersonal skills to build trust and foster long-term relationships
• Strong data-driven mindset; proficient with tools like Salesforce and Gainsight to analyze metrics and demonstrate ROI
• Proven negotiation skills, with the ability to align customer goals with company objectives

Responsibilities

• Develop and execute plans to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for BigCommerce Inc. products (BigCommerce B2B, B2C, Feedonomics, Makeswift, and Recurring Professional Services)
• Create detailed territory and account plans with specific strategies and milestones to exceed revenue goals
• Serve as the primary contact for client inquiries, project updates, and escalations, ensuring proactive communication and high responsiveness
• Lead business reviews to present insights on performance, ROI, and growth opportunities
• Develop tailored proposals and presentations aligned with customer objectives and business needs
• Track account metrics, analyze engagement, and identify at-risk accounts to ensure proactive management and retention
• Work closely with internal teams (sales, product, support) and external agency partners to ensure seamless execution and high customer satisfaction

Benefits

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program