Account Manager

Summary

Join Fluxx as a highly motivated Account Manager and contribute to our mission of democratizing philanthropy. In this full-time, remote position (US-based), you will leverage your sales and customer relationship skills to drive customer delight and increase revenue through upselling Fluxx products. You will collaborate with various teams, manage the opportunity pipeline, and build strong customer relationships. Success will be measured by exceeding ARR goals and achieving high conversion rates. This role offers a competitive salary ($78,800-$130,000 with variable pay) and a comprehensive benefits package.

Requirements

• 3+ years of proven experience as an Account Manager or relevant sales role within SaaS
• Experience with CRM software (Salesforce)
• Understanding of sales principles and ability to deliver excellent customer experience
• Effective presentation and negotiation skills
• Positive and motivated work ethic with experience working in remote first distributed workforce
• Highly collaborative mindset and experience working in a partnership selling environment with Customer Success and/or other teams

Responsibilities

• Maximize the potential for win/win relationships with existing customers through consultative sales
• Collaborate closely with the Customer Success and Onboarding team on upsell leads within the Fluxx customer base
• Work closely with the Go to Market and Customer Success teams to manage associated opportunity pipeline using Salesforce
• Partner with product and services teams to ensure upsell initiatives are properly scoped and documented
• Work in lock-step with the Customer Marketing team - ensuring that programs and campaigns are accurate with the correct call to actions and value propositions - this will also include telephone/email follow up to campaigns already in flight to understand resonance of messaging and any intent to buy signals from customer
• Attend Kick Off Calls / QBR’s for “High Value” customers with high potential for significant ARR footprint expansion - either through lead funnel or “known upsells” (pipeline) from the point of sale
• Attend Customer User Groups and Events as required
• Prepare and deliver customer presentations and demos accurately and confidently
• Understand customers diverse and specific needs and be able to speak to how Fluxx’s market-leading solutions will bring value to their organization and solve for their requirements
• Build and maintain strong, long-lasting customer relationships
• Gain a deep understanding of the customers experience through the sales and implementation cycle and identify opportunities to fill both process and product gaps
• Identify and generate new ideas that grow market, improve customer experience and drive growth
• Maintain and manage accurate business revenue forecasts
• Negotiate contracts and close agreements to maximize profits
• Connect with key Customer executives and stakeholders

Benefits

• Medical, dental, and vision insurance
• Flexible time off
• Paid sick leave
• 12 weeks of fully-paid parental leave
• Annual learning and development stipend
• Internet stipend
• One-time home office set-up stipend
• 401(k) retirement plan with company match
• Incentive stock options