Account Manager

Summary

Join FMX's growing Customer Success team as an Account Manager and contribute to our exceptional 98% customer satisfaction rating. This role focuses on expanding customer value through upselling and cross-selling additional software features. You will collaborate with various teams, manage accounts, and generate leads. The position requires proven knowledge of FMX software, exceeding quota, and strong relationship-building skills. FMX offers competitive benefits including 100% company-paid health insurance, a home office stipend, generous PTO, flexible hours, and a collaborative work environment. The role is remote-first, with occasional travel to the Columbus, OH office.

Requirements

• A proven knowledge of the FMX software
• A track record of exceeding quota
• The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor
• Advanced in Microsoft Office, specifically Microsoft Excel
• Excellent at building and nurturing relationships
• The ability to effectively communicate with customers, while empathizing and understanding what success means to them
• An understanding of when to proactively reach out to customers
• Proficient in the basics of Salesforce data schema and configuration
• The ability to prioritize and manage time effectively
• Flexibility to occasionally work outside of our FMX standard operating hours
• Effective communication skills and the ability to build rapport with customers and executives
• Experience transforming customer conversations into business-driving relationships
• Self-motivation to complete work in a timely manner
• Commitment to continuous improvement and are coachable
• Effective presentation and negotiation skills
• Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity

Responsibilities

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events

Preferred Qualifications

• An innovative way of thinking to creatively solve problems
• A positive, customer-centric attitude

Benefits

• 100% company-paid health, dental and vision insurance
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection
• Generous PTO and UTO (unplanned time off) policies
• Enjoy flexible working hours
• You can wear jeans and tees
• You’ll enjoy a collaborative culture and a close-knit team
• We value learning and mentorship: We have a training and incentive program and mentorship opportunities
• 401(k) and medical / dental / vision insurance