Remote Account Manager

Summary

Join Garner's team as an Account Manager and support relationships with healthcare organization clients to ensure a seamless buyer and user experience. This role reports to the Director of Provider Data Accounts.

Requirements

• 2 years of account management experience (B2B SaaS) in the healthcare industry or 3-5 years of progressive experience in a technology-focused role in the healthcare industry
• An organized, methodical approach to problem-solving, enabling superior project management and client responsiveness
• Strategic account planning and execution skills
• Willingness to travel up to 15% to support client needs
• An ability to articulate and inspire client action
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

Responsibilities

• Be the main point of contact and lead for a portfolio of healthcare organizations in the telehealth/virtual care, care navigation, and/or brick-and-mortar provider spaces
• Execute ongoing project management plans for new client onboarding and regular client touchpoints
• Work cross-functionally to manage and triage customer inquiries and custom requests
• Drive and execute renewal and expansion opportunities
• Track client success KPIs, escalate areas of concern and mitigate risks
• Training and education of clients on Garner’s products and services
• Develop client reports, meeting materials, and workshops as needed

Benefits

$70,000 - $90,000 annually, with the opportunity for performance-based bonus compensation