Account Manager

Summary

Join Jellyvision ALEX®, a company focused on improving lives through benefits selection and usage, as a Manager, Account Management. You will coach a team of high-performing Account Managers, driving revenue through customer retention and upselling. Responsibilities include managing team performance, ensuring customer satisfaction, collaborating on tech stack strategy, and reporting to the Director of Account Management. The role requires significant experience in managing employees in a quota-holding sales environment, particularly within the HR or SaaS sectors. This remote position offers a competitive base and variable salary.

Requirements

• 2+ years of experience successfully managing employees in an enterprise, quota holding sales environment, preferably in the HR or SaaS sales space
• 5+ years of experience selling and pitching products in B2B space, managing accounts and/or a book of business in a quota carrying role, and dealing directly with customers
• Successful track record working with Enterprise customers on a revenue-generating team
• An innate curiosity to know what makes each of your Account Managers tick, and an insatiable need to help each of them succeed

Responsibilities

• Manage a team of 5 or 6 Account Managers and Customer Success Representatives responsible for providing dedicated support for existing customers and ensuring they’re supporting customers with onboarding, adoption, and the renewal of ALEX.  Hold your team accountable for hitting and exceeding KPIs, including minimizing churn and achieving quota
• Ensure customer expectations and obligations are fulfilled by driving effective working relationships cross-functionally working with Product, Product Marketing, Sales, and Customer Operations (to name a few).  Support the development of a product roadmap that meets the needs of our customers
• Collaborate with Revenue Operations to define our tech stack strategy, which includes Salesforce, Outreach, Jira/Confluence, Slack, Catalyst, etc. and ensure the department is getting maximum leverage from the tools they are using
• Meet weekly with the Director of Account Management to review monthly forecasting, team wins and losses, individual performance, and emerging industry trends you’ve identified from talking with your team and our customers

Benefits

• Remote Location
• Starting Base Salary: $100,000 - $110,000
• Starting Variable Salary: $40,000 - $45,000