Account Manager

Summary

Join Linus Health, a rapidly growing digital health company, as an Account Manager on our Customer Success team. You will be responsible for managing and retaining relationships with Independent Physician Practices and Medical Group customers. This role requires strong customer relationship skills, experience in the healthcare industry, and the ability to build and maintain long-term partnerships. You will act as a trusted advisor, lead customer check-ins, develop retention strategies, and resolve customer escalations. Linus Health offers a competitive compensation package, including a bonus incentive, equity, unlimited PTO, a monthly flex day, and a robust healthcare package.

Requirements

• 2-4 years of customer relationship experience within the healthcare space, preferably within digital health and/or prior experience working with physician practice groups
• Demonstrated history of excelling beyond customer expectations
• Passionate about customer success and supporting high-quality deliverables, and determined to drive long-term customer value
• Effective communication and interpersonal skills
• Ability to build and maintain relationships
• Ability to manage and meet customer retention goals
• Effective time and task management
• Attentive to detail and organized
• Self-motivated, flexible and able to manage several jobs at one time
• Excited and energized working in a fast-paced environment and navigating ambiguity
• Prior experience in account management or client implementations

Responsibilities

• Be a trusted advisor to our customers as a subject matter expert in the Linus Health platform
• Build healthy long-term relationships with customers
• Lead and participate in assigned customer check-ins, building rapport with customers, including QBRs
• Build customer reference program and assist in marketing documentation efforts
• Create strategies and customer outlooks around retention
• Work quickly to address and resolve any customer escalations
• Cultivate proactive support culture and processes for scale
• Assist in training and education as needed
• Identify trends to address with the client or internally to improve customer experience and workflow
• Other support related special projects as assigned

Preferred Qualifications

• Digital Health experience working with SaaS products, software or related technology
• Experience working with Apple products
• Experience working with CRM (Salesforce) and Project Management tool (Smartsheets)
• Experience in Independent Physician Practices and Medical Group setting

Benefits

• Competitive compensation packages that include an annual discretionary target bonus incentive as well as valuable equity
• Unlimited PTO — We know this can work both ways, however our leadership team does an excellent job at encouraging people to take PTO
• A sincere and deep appreciation for the importance of mental health. We have recently implemented a “monthly flex day” where employees are encouraged to take time away from work to rest, recharge & reset
• A peer-to-peer recognition program: Celebrating our employees hard work and success is in our DNA!
• Employee Referral Incentive program
• A robust healthcare package that includes medical, dental & vision benefits as well as a 401(K) program where Linus will match up to 6% of employee contributions