Remote Account Manager

Summary

Join our team as an Account Manager and play a pivotal role in ensuring the success of our florist partners through relationship management, creative problem-solving, and strategic growth initiatives.

Requirements

• While a Bachelor’s or Master’s degree in business, marketing, or a related field is beneficial, we prioritize the right mindset, skillset, and experience
• Proven track record of meeting or exceeding sales targets and KPIs
• Strong interpersonal and communication skills with a proven ability to build lasting relationships
• Proficiency in CRM systems, particularly Salesforce
• Experience with AI-driven marketing or personalization strategies
• Ability to work extended hours during key product launches and peak periods
• Familiarity with the challenges and opportunities in the gifting or floral industry
• Strong alignment with Lovingly's LAMA mindset (Learning AI-Augmented Multipotentialite Archetype), emphasizing adaptability, creativity, and continuous learning
• Must be located within 1 hour drive of Hopewell Junction, NY

Responsibilities

• Manage a portfolio of florist accounts focusing on retention, growth, and adoption of Lovingly's full suite of products and services
• Proactively identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals
• Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels
• Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience
• Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly’s evolving business model

Benefits

• 22 days PTO—use them however you want!
• 12 paid holidays
• Comprehensive benefits including health, dental, and vision
• 401k with a guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)