Remote Account Manager

Summary

Join Slasify as an Account Manager in our Customer Department! With 2-3 years of experience in a client-facing role, you will develop trusted advisor relationships with clients, ensure timely delivery of solutions, manage onboarding and offboarding, prepare monthly reports, and collaborate with various teams. Fluency in English and Mandarin Chinese is required.

Requirements

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Minimum 2~3 years of experience in a client facing role
• High attention to detail and excellent organizational skills
• Experience with CRM software and project management tools
• Proven ability to juggle multiple client accounts and time-sensitive projects at a time
• Excellent listening, collaboration and cross-cultural patience and understanding
• Go-getter attitude with strong problem solving skills and a curiosity to learn
• Ability to work independently without constant supervision, prior remote working experience is a plus
• Strong verbal and written communication skills
• Fluency in English and Mandarin Chinese is a must

Responsibilities

• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for the onboarding and offboarding of clients and its employees
• Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
• Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
• Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Benefits

• Unlimited holidays (but sorry, you cannot cash out)
• Flexible working hours
• Laptop buy-back policy
• Seasonal bonus